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KW
Kenny W

1 reviews | Active since Oct 2009

29 Aug 2017, 17:16

Call closed without attending to the problem

My ADSL line is giving serious problems. I logged an issue with my ISP who logged a technical problem with TELKOM. I was contacted on Monday morning 28 Aug and arrangement was made for the techie to come between 3pm and 4pm. The techie didn't pitch and now it is Tues 29 Aug and I just got an SMS saying the service has been restored. The service is most definitely not restored and their technical support service definitely needs a serious upgrade. I see on several sites this is TELKOM's MO. They don't attend to calls but merely close the calls.

0
Replies (7)
Telkom
Telkom's reply05 Sept 2017, 09:31
Official

Hello KenWil

Please be advised that we have sent you a email and await your response to assist further.

Regards
Noleen
Telkom Social Media Team.

Best regards,

KW
Kenny W's update05 Sept 2017, 11:37
Reviewer Update
No one has attended to the call or made contact with me. My streaming and internet still has intermittent lags and some times it is so slow I get "can't connect" type messages with GMAIL because it takes so long to connect to the website.
Telkom
Telkom's reply07 Sept 2017, 08:30
Official

Good Day

Kindly inbox your affected phone number and fault reference number so that we can be able to investigate and assist, and please make sure you select "post a private reply" when you respond so that we can be able to view that phone number.

Kind Regards

Tumelo

Best regards,

KW
Kenny W's update07 Sept 2017, 09:18
Reviewer Update
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Telkom
Telkom's reply08 Sept 2017, 10:55
Official

Hi.

Thank you for responding. No opens faults on system and when I test your line I do not pick up any defects. I have adjusted your port profile to fast path, kindly reboot your modem and monitor. If there are still issues, then reply with the description of the problem you are experiencing.

Regards

Tumelo

Best regards,

KW
Kenny W's update09 Sept 2017, 08:30
Reviewer Update
The problem still persists. There is no call because as this complaint states TELKOM closed the call while unattended to. My daughter was browsing on her phone and me on my laptop when we were just thrown off. I had to reboot the modem twice so I could reply to this reply.
Telkom
Telkom's reply10 Sept 2017, 12:44
Official

Good Afternoon

Sorry for the delay I have logged 20BTK100917 for techs to assist.

Regards

Jawaad

HelloPeter Team

Best regards,