Call Centre - "We can do nothing"

<p>I have an ADSL line at home. I logged a call on Tuesday to say no line, no internet. I got a reference. On Wednesday I phoned as no further feedback had been received.</p> <p>The answer from Anathi Zezethu was - yes I have tested your line and it is definately down completely. (I knew that, hence reproting it the previous day). She agreed to mark as urgent. No further feedback.</p> <p> </p> <p>I phoned again this morning and spoke to someone who did not give me a name. Her comment is - you will get feedback once "they"are done testing the line as to when a techncian will be assigned. How long this will take - who knows (depends). When a techncian will be assigned - don't know. What do you know - the call logged and by testing. Can you contact them and give me feedback - "we cannot do that".</p> <p> </p> <p>What is the use of a call centre if there is no urgency and no interest in the customer. What is the reason to have someone answering the phone who can do NOTHING. How long does a call take from start to rectification of the problem??? (Even that is a secret with TELKOM).</p> <p> </p> <p>I am extremely unhappy and will be investigating alternative solutions.</p>