Call Centre Useless

The 6th of April 2016 I placed an order online with Telkom for a laptop deal. I got the confirmation that my order was accepted and that a consultant will call me to finalise the application. I called ***6 to follow up. I spoke to 5 different consultants, each one saying they will transfer me to the correct department, then being cut off. calling back and the same happening over and over again. Is this the training the staff get? being ***********? It is my first time ever that I have considered Telkom for a contract and I must say my first experience is not good at all. One of my colleagues who also wanted to take out a contract with Telkom said he is considering it as he sees the trouble I am having.... I hope that after this that I will get some assistance from someone who is actually capable of doing their job of assisting the customer. I have also in customer service and I think first call resolution is very important for good customer service.