Call Centre Useless

I have been trying now for more than 3 weeks to get an application completed for a residential Uncapped LTE Service. When I app**** on the website it confirmed that there is coverage at my house and I qualify for the R599 option. The agent who phoned me back reported that the application could not be completed as I owed Telkom money (even though I have an existing current ADSL Account). I am now unable to apply on the Website anymore and the 10213 Call centre is useless as I hold on for more than 60 minutes at a time and only get music-on-hold. I have been trying this number now for 3 weeks and still no one can help me. This is ridiculous TelkomSA. Get someone to sort out my Residential LTE Application