call centre unavailable

I am due for an upgrade and I called Telkom mobile to make arrangements but I held on for an hour, literally. I have always been happy with Telkom mobile despite their unavailability to answer the phone. I am even thinking of getting a vodacom (a bit expensive)contact instead just because of the holding on time on the phone, I would do anything for speedy service. I demand to be contacted with regards to an upgrade TODAY! if not TODAY, NEVER CONTACT ME FOR ANYTHING AT ALL, NOT ANY FORM OF COMMUNICATION WHATSOVER, YOU WILL HAVE TO BLACKLIST MY NUMBERS, EMAIL you name it. TODAY OR NEVER, I WILL ALSO NEED THE SETTLEMENT AMOUNT AS I HAVE TWO MONTHS TO GO BEFORE MY CONTRACT ENDS... <br> <br>