Call centre system down 10213

<p>To whom it may concern,</p> <p>i called into to the customer contact centre today to Enquire about my application for a data lte deal.</p> <p>1st- I spoke to Nombuso who advised me that I called the wrong number and I should call again. I asked if she could transfer me and she said I have to dial 10213 and select option 2, which i did.</p> <p>2nd phone call I spoke to Jackie who advised me that her system is offline and they are having connection issues and I should try again tomorrow.</p> <p> </p> <p>my question is, how can a telecommunications company have connection related issues ?</p> <p>why was I not helped, is this because I called late in the afternoon? </p> <p>Very poor service.</p> <p> </p> <p> </p>