Call centre staff useless at times, Cannot give updated order information

I have moved residential premises and as such app**** online for a move of residential line and ADSL line. On the 16 August 2017 the line was disconnected and SMS verification was received . There is a tab in the online form as tho when you would wish to have you services operational at the new premises , I selected the 1 September 2017 which is give a person 15 days round about to get sorted. As to date no Telkom Representative or Technician contacted me. If I phone the call center I am informed that I am on the new system and they cannot see the states of the new order and every time need to update my information as I still have old information on the system . I have now been informed it could take up to 21 working days before a Technician may contact me , Yet I am being billed as it was a Residential line relocation . Telkom should definitely start working on the customer service , or have a way to track orders and see live progress online or on the app with suggested ETA