Call centre staff need to be taught proper telephone etiquette and skills

I called 10213 on Monday in order to migrate my existing data plan to the 10mbs unlimited LTE package. The lady assisted me and all was sorted but when I got home realised she migrated my prepaid number and not my existing data plan as requested. I call customer service who could really assist (had to call 3 times as the first lady referred me to sales after hours and when calling back she cut the line on me. I was assisted by Pumla who escalated the matter and I was called by a lady on Tuesday morning first thing. I explained what happened. She advised she requested the cancellatiin of the data plan on my prepaid Sim and migrated my data Sim to the unlimited LTE as requested. I was told she would follow up and sort out my billing once this query was resolved. She also advised my migration would take 48 hours. It is now past 48 hours and no migration or cancelation has taken effect. I running up a bill on a upgrade I didn't request and will be expecting to pay once my migration takes effect. Your sales team is not very helpful either. The first lady was very helpful, the 2ns not so much. When I asked for a supervisor I was told they all going into a meeting... I need this matter sorted ASAP. This is why I prefer to deal with your I store staff because your call centre's are for the most part ***********!!! The telkom direct store would have gotten it right first time. I need someone to call me and fix this or I will terminate my relationship with you guys....