Call centre staff don't know anything

Dear Telkom Today you cut my telephone lines due to non-payment without warning, so I paid the bill, but NO ONE in your organisation can tell me when my lines will be reconnected. It is clear that you don't care about my business. All you care about is your processes and don't feel the need to communicate with your clients/enemies. Every engagement I have with you makes me feel depleted. I cannot believe that you are allowed to get away with all this nonsense. I wish there can be a suitable alternative service provider that I can use and I'll drop you in a flash.