Call centre service

<p>Recently my contract for my ADLS was due for an upgrade, Telkom sales rep contacted me and offered me a new deal (LTE modem). I received the modem in mid-August 2016 via courier. I am quite clued up with technology so it was easy for me to setup and get connected. No one from Telkom came to install the modem or no one connected me saying there will be a delay as the technicians are striking. What if I never knew how to setup the modem I would be left stranded without internet connection. To top it all of the sales rep does not inform me that I need to cancel the ADSL service. I called the call centre to find out why the ADSL is still running and the why the LTE is not active. The person that helped me said we (Telkom) needs to come fit in fibre cables. Since when does LTE need fibre cables to work with. Then I tell him that I have the modem in front of me and he agrues saying there is backlog and you do not have the modem. Telkom needs to get people that understands their products to help the customers. He wasted 45 mintues of my time and also did not solve my issue. I had to drive out to a Telkom store to sort out the issue. The sales rep was ready to sell the product but did not give correct instruction as to the ADSL needs to be cancelled. This is my 5th upgrade and this is the first time I am having an issue. I am still waiting for a call from the manager in the call centre sales department. </p>