Call Centre ****

I got a call from a Telkom representative from their outsourced call centre. They provided me with details for a very nice, not so expensive wifi deal. Upon confirming and providing details, I was given all the details for the device, delivery and contact numbers should anything be wrong with the device or the service. I was told that the device would be delivered in 3-5 business days. Being the 5th day and not receiving anything I started to phone around. Nobody at the Telkom help line can provide me with any customer service whatsoever. The one lady was extremely rude and told me to phone sales. Then after holding the line for almost 15 minutes I get through to a gentleman who tells me to phone two other companies. Now none of them has any details of me or the contract. Thrn after holding for an hour I get through to someone else at Telkom who then tells me they can't help me because their systems are offline. No one can assist me with this query and I am getting tired of this horrible service. I have two family members that wants to move over to Telkom seeing as I was a happy client with my cellphone. I am not happy anymore... Maybe I must rather get them to reconsider their choice...