Call centre says one thing, store something else.

My husband and I logged an order # ********** 2 through the online portal to cancel our voice service package. Instead of cancelling our voice service our entire account was cancelled and we now have no internet. I went in store on the 31/07 to resolve the issue and spoke to Serabele Phelanne. He informed me that I could not cancel the voice package without also cancelling the internet. I rang my husband to clarify and he said when we set up our account we were offered with or without this phone package so there had to be a ‘without’ option. I then spoke to Jo-Rushka Harris. She said this was not a problem but could not be done in store and would have to be done through ‘click to call’. She did this on my behalf and I was phoned back at 17:42. The representive I spoke to was very helpful. He explained that when we logged our order, accidentally our entire account had been cancelled. He apologised and said at this point all that could be done was to go in store and reinstate the account and then contact head office to reclaim instalment fees etc using our online order reference number as proof that the fault was Telkoms. I returned in store on the 31/07 and asked to speak to the manager William Robertson. I explained the situation. I had been in previously, I had now spoken to the Call centre that Jo had put me through, now I was back again to reinstate the account. He pulled up our account and told me; that my husband had ordered to have the whole account cancelled. When I explained what the Telkom Call centre had told me, he said this was incorrect. At this point he also told me seen as how my husband was the primary account holder- and he made it clear he wanted the account cancelled that he could not help me reinstate it, despite me stating that I could provide a letter from my husband giving me permission to act as his proxy, as well as his ID, all our invoices, our online account login and password and virtually any information he required including speaking to my husband by telephone if necessary. So after two in store trips and a phonecall I am no closer to resolving this issue- Laura