Call centre request to move my landline service

Good day,<br> <br> I called the 10210 helpline yesterday afternoon at 17:00 hours to request that my landline service be relocated to my new address. After holding on for 50minutes on the call with an agent, I have advised her that I cant hold on any longer and that she would sms me my reference number. No reference number was received and I'm not going to call again. I have been a loyal client for the last 24months and I'm not satisfied with Telkoms service. Please get your act together and send me my reference number or I will cancel the line.