Call centre refusing to escalate to management

My address has been incorrect since day 1 I have had deliveries affected Been all over even Facebook page There is a refusal to assist and escalate at every turn <br> Telkom advised me by sms of increase in gigs and minutes 2 SIM cards. This hasn't been app**** Mobile data refuses to assist and escalate Have emails and names Facebook promised manager call me 9 am Monday Each day they send same msg and refuse to escalate might Lady called today said didn't understand and didn't call back Refusal to assist for 6 months I have personally been financially affected severely by this No one knows what they are doing Refusal to assist and escalate to a manager is unacceptable Untrained call centre Mobile data agents no clue yet sold a product that no one understands not follows up They just ignore or lie about attending matter and do nothing Ongoing issues for 8 months Where is management? Noting this is also a common problem on this forum What is senior management doing to rectify this bad and unacceptable behavior Must I escalate to ombudsman due to incompetence and refusal to assist at every turn? Why will managers not respond and rectify problems 8 MONThs NO assistance