Call Centre pranks on 10177

Good day

I phoned yesterday, wanting to request a credit on an account for which the lines have not been working for more than I month.

The call centre agent (I couldn’t make out her name clearly, Fuyuletho) responded to my question, “if you are offline is there somewhere else that I can log the problem so long like an email address etc”, her response was phone this number 10177.

I am sure as you being Telkom knows that 10177 is the number for the national Fire Department call centre.

This reflects very bad on Telkom that a call centre agent can make jokes and play tricks on you clients.

Please tell the agent that if her house burns down someday and the fire department takes too long to reach it, she should reflect back on what she did, as someone else’s house might have burnt yesterday, and yet here I am wasting the time of Fire Department.

Feel welcome to request the recording of her professionalism.