mL
manoj L
1 reviews | Active since May 2014
03 Dec 2015, 10:08
CALL CENTRE OF NO HELP
I have queried the amount indicating on my monthly statement , since it is higher than previous months, i have recently upgraded to a package that costs less than my previous package but have been billed more.<br> Call center agent said she does not no anything about my upgrade as it does not show on her system, previous contract was for R129pm, new one is for R89pm I have been billed R131.63 this month.<br> Call centre agent was rude and abrubt did not give her name. <br> My contact number is *** telkom please contact me to resolve the issue.
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Telkom's replyOfficial
03 Dec 2015, 10:56Hello manojlal,
Thank you for making contact with us and taking our call.
we understand why you wanted to bring this to our attention.
Kindly be advised that we have escalated your query to our Billing Team to further assist with your query and feedback will be provided.
We apologize for the inconvenience caused.
Your reference number:SM174167
Regards,
Launa
Telkom Social Media Team
***
Thank you for making contact with us and taking our call.
we understand why you wanted to bring this to our attention.
Kindly be advised that we have escalated your query to our Billing Team to further assist with your query and feedback will be provided.
We apologize for the inconvenience caused.
Your reference number:SM174167
Regards,
Launa
Telkom Social Media Team
***
Telkom's reply03 Dec 2015, 10:56
Official
Hello manojlal,
Thank you for making contact with us and taking our call.
we understand why you wanted to bring this to our attention.
Kindly be advised that we have escalated your query to our Billing Team to further assist with your query and feedback will be provided.
We apologize for the inconvenience caused.
Your reference number:SM174167
Regards,
Launa
Telkom Social Media Team
***
Thank you for making contact with us and taking our call.
we understand why you wanted to bring this to our attention.
Kindly be advised that we have escalated your query to our Billing Team to further assist with your query and feedback will be provided.
We apologize for the inconvenience caused.
Your reference number:SM174167
Regards,
Launa
Telkom Social Media Team
***