Call centre not resonding to request

<p>Your office (servcancellation and tocfaxes ) was contacted on 17/06/2016 via email to cancel the landline and adsl internet from 1/8/2016. Your call centre was contacted +/- 2 or 3 weeks ago to cancel the cancellation from as requested. It was confirmed that this will be done and that the service will continue.</p> <p>However we discovered over the weekend 22 July 2016 that the service was already cancelled. The call centre was contacted again today and was told the service was cancelled and we have to pay R250 to have it connected again.</p> <p>I can’t understand why the service was cancelled before 1/8/2016 and why did the cancellation of the cancellation not adhered to.</p> <p> </p> <p> </p>