Call Centre Not Answering & Promises Not Kept To

I was promised by Telkom my line would be moved to my new premises by Monday the 30th November 2015. I have not heard any feedback from Telkom regarding this, I had to call the technician to find out what is happening and he doesnt even know.<br> <br> I phoned the call centre and they as usual they answer and put the phone down in my ear. I cannot get any answers out of Telkom, I was promised something and it was not delivered. Everyday I do not have connectivity I loose money. This has been going on for 2 weeks now. Please someone from Telkom sort this out ASAP. This is hurting my business and effecting my income.