qM
quintin M

1 reviews | Active since Jun 2012

04 Feb 2015, 12:32

CALL CENTRE NON EXISTENT

I HAVE BEEN TRYING TO GET THROUGH TO TELKOM`S CALL CENTRE FOR THE LAST FOUR DAYS. EACH TIME I HOLD THE LINE FOR ABOUT A HOUR AND A HALF THEN THE CALL GETS DROPPED. NO ONE ANSWERS MY CALL. I SIGNED UP FOR THE SERVICE SEPTEMBER LAST YEAR AND SINCE THEN I HAVE HAD ENDLESS ISSUES. MY ROUTER RESTARTS ITSELF, MY ADSL LINE DROPS CONTINUOUSLY AND WHEN IT DOES DECIDE TO WORK I GET RIDICULOUSLY SLOW SPEED. I HAVE NOT ONCE SEEN THE 4MB/SEC DOWNLOAD CAPACITY I AM PAYING FOR. THIS SERVICE IS ABSOLUTELY PATHETIC AND I WILL NEVER EVER RECOMMEND ANYONE TO USE TELKOM AS A ISP.

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Replies (1)
Telkom
Telkom's reply06 Feb 2015, 11:20
Official
Hello qu1nt1n007,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM86270.

We apologise for any inconvenience caused.

Kind regards
Zulfah Johaadien
Telkom Social Media Team

Best regards,