SR
Stiaan R

1 reviews | Active since Mar 2009

04 May 2015, 17:43

Call Centre NON EXISTENT!

6 calls, averaging waiting times between 48 to 59 minutes! Does not matter which option you choose you dont get connected. Reported a fault just to get in contact with someone. Sends me a fault cleared sms.<br> <br> App not allowing me to log a fault after revdownloading it many times. <br> <br> Log on to their website and need a ref nr to escalate it. Problem is you cant reach anyone to get a ref nr!!<br> <br> PATHETIC PATHETIC!<br>

0
Replies (1)
Telkom
Telkom's reply04 May 2015, 19:52
Official
Hello stiaan1,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM108236.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team

Best regards,