CALL CENTRE - NO DELIVERY & PATHETIC SERVICE

I ordered a phone online on the 15th on a Tuesday the agent was supposed to have called me back confirming approval for the money to be debited off my account instead the money was deducted off my account on the 16th with no confirmation. Secondly she did not inform me that delivery will take 5-7 working days. I then requested that my phone be delivered on Friday the 18th or Monday (today) the 21st as I would be away & not in JHB. The supervisor Audrisha does not return my call ITS BEEN 4 DAYS, I have been on hold for an hour just to get through and another 35-40 minutes on hold for the agent to find out whats the status of my delivery just to find out that it had not even processed, Raymond kept me on hold for an hour just to tell me that he Audrisha will call me back. I am a new client and this is the type of service you provide I would like to cancel the order and I want a refund within 48 hours. it is pathetic service that your call centre is providing to potential customers, if this is how you treat your customers I do not want to be one of them.<br> I DO NOT WISH TO CONTINUE WITH THE PURCHASE OF THIS CONTRACT AND WANT A FULL REFUND!