Call centre NEVER answers the phone

My previous review on Telkom Mobile was with regards to the same issue. I am trying to open up a contract and was told I need to wait a maximum of 48 hr to be approved for the product and I WILL be informed if I have been successful. Well I think that’s the biggest joke of all. 5 days down the line still no call. So I try call back and for 3 days consecutively NO ANSWER on their 10213 orders number. My airtime has run out 3 times trying to get hold of them. And not once but twice now I have had someone pick up the phone, I say Hi and they slam the phone down in my ears. My question is, how is it that I can be relentlessly spammed with their latest “promotions “ that I ALREADY qualify for but when I actually want something it can take them 5 days to get back to me there’s nothing more I can say than Telkom are PATHETIC...