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Shaheem E
1 reviews | Active since Mar 2009
20 Jan 2016, 10:09
Call centre never answers!
I app**** for an LTE connection to be installed at my home on 2 December.<br> I received ticket number # ***, but to date have received NO feedback on my application,<br> despite me phoning, live chatting and HelloPeter reports.<br> It's now been 7 weeks since my application.<br> I must have phoned the 10213 call centre 5 times now, but after 20 minutes on hold, still NO ANSWER!<br> I'm also sick and tired of Telkom telling me that my complaint has been escalated, but still getting ZERO feedback!!
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Telkom's replyOfficial
20 Jan 2016, 11:24Hello shaheem,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM186896
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM186896
Regards
Luleka
Telkom Social Media Team
Telkom's reply20 Jan 2016, 11:24
Official
Hello shaheem,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM186896
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for any inconvenience we have cause to you.
Your reference number is: SM186896
Regards
Luleka
Telkom Social Media Team