Call centre lies

As a result of arrears on my Telkom account, the outgoing service was suspended. When I called the call centre I heard the message that paying on the website "portal" would be quicker than paying via EFT, effectively saying it would be a "real-time restoration". When I asked the agent if I would get the line restored quickly if I used the Telkom app, he assured me I would. I paid using the app at 08:30, but by late afternoon I still had no service. When I called the call centre I was told by another agent that there was no such thing as "real-time restoration", and it could take up to 2 days. Seriously Telkom, you should ensure the call centre has their lies co-ordinated.