PP
Pravesh P
1 reviews | Active since Oct 2014
17 Apr 2015, 12:00
Call Centre is ridiculous
Contacted Telkom mobile on 081180 to find out why my mobile contract has been suspended. What a nightmare, i have been transferred to 9 different people who tell me the same thing over and over, that they cannot access my account further to advise why my cell phone account has been suspended. The last agent that i spoke to was Anele from the durban call centre and guess what no one can help me again!!!!! who do i speak to now?<br> I am totally disgusted with Telkom mobile......now spoke to Abernisa in technical department, why the hell with they transfer me to him??? now he is transferring me to self department, who knows what they will say!!!
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Replies (1)Telkom's replyOfficial
17 Apr 2015, 13:49Hello paragpravesh,
Thank you for contacting us.
We sincerely apologise for the inconvenience caused.
Your reference number is SM104632.
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
Thank you for contacting us.
We sincerely apologise for the inconvenience caused.
Your reference number is SM104632.
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
Telkom's reply17 Apr 2015, 13:49
Official
Hello paragpravesh,
Thank you for contacting us.
We sincerely apologise for the inconvenience caused.
Your reference number is SM104632.
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
Thank you for contacting us.
We sincerely apologise for the inconvenience caused.
Your reference number is SM104632.
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
