Call centre is plain useless!!!

<p>Have no Internet for two days. Called telkom... All they can do is "log a fault" via "email"!!</p> <p>The call centre has NO ability to follow up with a local technical department on the progress of the complaint. </p> <p>Been speaking to a call centre supervisor Lungile... He says all he can do" as per policy "is email the outsource company... </p> <p>He (and Telkom the COMMUNICATION GIANT) have NO means of picking up a phone and actually speaking to someone!!! </p> <p>So NOBODY had a clue as to what's the status of my fault! And yet I'm the one paying all these people's salaries. </p> <p>I asked for his superior... He said there's nobody higher than him available. I asked for contact details for our local technicians... He was dumb founded. </p> <p>I suggested he address his lack of communication facilities directly with the Minister of Telecommunications... Maybe the minister can do something!!! After all it is a state run enterprise. </p> <p> </p> <p>PATHETIC SERVICE THAT WE'RE STUCK WITH!!!! </p>