Call centre ineffective (no respond)

I app**** for a contract line (cellphone) online, no one bothered to call to provide the status of my application. I then decided to call the call centre, initially called 081180 and was told to call 10213. I was on hold for over 25 minutes to which I decided to hang up the call. It is very frustrating, much as their phones are cheaper, the service if b**s**t.<br> <br> I am never going to bother calling again. They might as well shove their contract.