CALL CENTRE GOOD AS DEAD

Been trying to get hold of Telkom. I cancelled our line *** on the 16th of February. When we were being billed l understand we were paying for the service in advance. So by us cancelling on the 16th of February we were not owing Telkom anything as we had prepaid already.<br> <br> I have been calling the call centre following up until the 8th of April 2015 when l spoke to a lady who kind of assisted me. She advised me that the line was still not cancelled (two months down the line). We were still being billed and we paid for the invoices for March and April.<br> <br> However now l received a prorata credit on the account which is below what l was expecting since we paid R538 by two after sending our cancellation letter. We have been credited only R423.13. I have been trying to call Telkom from 10217 or 10210 but no one is picking up. Telkom does not respond to emails as well.<br> <br> How can l solve this so that we can get our refund back? Someone help. Our organisation is an NPO and every cent matters to us big time.<br> <br> My ref number from last lady to assist me ***A.<br>