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Frans B
1 reviews | Active since May 2015
18 May 2015, 14:15
Call centre - fault reporting - NO REPLY/HELP
15 May i phoned call center and was informed that my ADSL line will be fixed because they are working on my area exchange. 4 days later and till today not fixed or even rep**** to my queries. Tried phoning Telkom call centre as of 8:00 today. It is now 13:45 and i got cut off 3 times. Mailed them, sms'd them and still no reply. Honestly where to go from here? Call centre just cut me off cause now they have technical difficulties in call centre?
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Telkom's replyOfficial
18 May 2015, 18:53Hello Bluereefdivers,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM111538.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM111538.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,
Telkom's reply18 May 2015, 18:53
Official
Hello Bluereefdivers,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM111538.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM111538.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,