Call centre dosen't care.

Good day, I do not understand why i was debited when i cancelled the application, i phoned in on the 3th June and spoke to a Shannon.. where she said she put through the cancellation for the new application submitted. Then today the 4th i recieved the sms my account will be debited. I then phoned in and spoke to a Nomzelo, whom then only put the cancellation through... why was it not done when i phoned the first time.. when will i be getting my money back.. also please insure the phone does not be delivered to me. I have cancelled this application.