<p>My Dear Telkom.</p> <p>I recently took a smart broadband Wireless contract (5 days ago), and to no avail can i get an answer on the Showmax bolt on.<br />I have spent almost 200 minutes phoning different numbers to get to your sales call center 10213. Is there still staff there or is that number just ringing or even maybe disconnected as it is absolutely impossible to do business with you as a company.</p> <p>No one can help at a shop although it is sales related, they are just not even willing to help. After turning a Telkom shop almost upside down i got the sales lady to try and phone your 10213 number and after about an hour she gave up as not even she can get through to you. How do you do sales with a number that no one answers, you obviously have enough customers,</p> <p>I am afraid that after doing business with you for just 5 days and i can not even ask a simple question, how will i ever resolve a technical problem in the future if i can not even get an ad on service going.</p> <p>I am still within my cancellation period and i promise you that if i do not get a phone call from you before 12 noon 07 June 2016 i will bring my modem and sim card back and cancel this deal altogether.</p> <p>YOUR CUSTOMER SERVICE STINKS TO SAY THE VERY LEAST.</p> <p>you can contact me on ***.</p>
Hi hannes-burger
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request the ID for the registered line owner and a preferred contact when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi hannes-burger
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request the ID for the registered line owner and a preferred contact when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
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