Call Centre: DISMALLY POOR SERVICE - Call centre agent: MFUNEKO - PE Branch

Call Centre: DISMAL POOR SERVICE - Call centre agent: MFUNEKO - PE Branch

This agent was so arrogant to a point where he told me he can’t help me because I called the wrong line. He refused to give me his name so I can lay a complaint against him he bluntly told me "he WONT give me his name" Until he overheard me saying to a in store consultant that he’s an idiot ONLY THAN did he want to provide his name- PLEASE I beg management to listen to his call - he handled my call @ approximately 09:00 - 09:15am 22 September 2018, I called from a Telkom store’s landline phone: Cresta Mall

BILLING QUERY: USING A BANK ACC NUMBER WITHOUT AUTHORISATION FROM ME

I signed up a contract up on the 28 of May 2018, my billing has been so messed that the employees don’t even understand what is going on. I received 3 invoices from Telkom for my first month’s subscription and all of them are incorrect, whenever I dispute the charges they are willing to write it off / credit – BUT in the interim they keep coming up with new billing amounts without RESOLVING the first issue. To my surprise Telkom is using banking details of mine that I have not provided for my fibre contract!!! – THIS IS ******* – please don’t play around with my banking details I am going to take this further this it IS UNACCEPTABLE !!!!

The call centre keeps telling me I have a mobile device contract?????????? I DON’T HAVE ONE – I SIGNED UP FOR A 24 MONTH FIBRE UNCAPPED INTERNET CONTRACT !!!!!! What is going on with the service / systems and call centre staff of Telkom , nothing is working EVER