Call centre cant find my order

I have ordered the Telkom 50gig LTE deal on-line. They phoned me within 5 minutes to complete the order. They advised me that the new router and SIM will be delivered within 5 working days of the application. when i phoned today about 6 times and every time they tell me they need to transfer me to another department as the cant find my order or they guy just tells me he doesn't know what LTE is and he wants to sell me ADSL... every time i ask to speak to a supervise they put me on hold for 40min. According to the verbal contract i did with telkom the device will be delivered within 5 working days.... i phoned on day 4 and they cant even find my order but the did debit my account. if i don't have this tomorrow they will have breached the contract and i will take further action