CALL CENTRE CANT DO THERE WORK

AS I AM A CUSTOMER OF TELKOM FOR THE PAST 5 YEARS NEVER IN MY LIFE I HAVE EXPERIENCED SUCH BAD EFFORT ON SOMEONE SIDE TO HELP A CUSTOMER . I HAVE A TELKOM MIX WITH THEM WHERE I PAY FOR A LANDLINE AND TO CELLPHONE CONTRACTS . ONE OF MY CELLPHONE CONTRACTS GOT ****** ON 05 -03- 2015 AT 16H30 . ON WHICH I JUMPED ON TWO SEPARATE TELEPHONE LINES TO NOTIFY THEM THEY MUST BLOCK THE CELLPHONE CARD BECAUSE IT CAN PHONE OUT .THEY COULDNT ASSIST ME . ON THE 06-03-2015 AT 9H00 IN THE MORNING ON FRIDAY I WERE AT THERE OFFICES TO STOP THE CARD AND DO A SIM SWAP.. SPEND AN HOUR THERE ON WHICH THEY TOLD ME ITS BLOCKED BUT AT THE HEAD OFFICE THEY STILL WAITING FOR CONFIRMATION.THEY HAVE SEND AN EMAIL AND ARE AWAITING FROM THEM . FRIDAY DURING THE DAY THE PERSON WHO STOLE MY PHONE PHONED TO MY OTHER PHONE AND STARTED SWEARING US. ON 07-03-2015 I WAS BACK AT THE TELOKM OFFICES WITH THE SAME PROBLEM ON WHICH THEY DID NOT BELIEVE ME THE PERSON ARE PHONING ME ON WHICH WHILST THERE THIS PERSON PHONED ME IN FRONT OF THE CLERK. THEN ONLY THEY BELIEVED ME . BUT GUESE WHAT THEY STILL DIDNT BLOCKED THE CARD I MUST RETURN ON MONDAY A WORK DAY BUT I WAS THERE ON FRIDAY.WHERE ON SUNDAY THE PERSON ARE STILL PHONE