Call Centre are useless

On the 13th June 2023 our company app**** for a 2 Terrabyte Sim only card for our learning centre. On the 19th June 2023 (3 working days) we got rejected because there was too many attachments for the bank statements!! They did not inform me or let us know, I had to phone to see the status of our order. So I had to resubmit the bank statement in 1 pdf attachment. (At this day and age, Telkom does not how to put everything in 1 pdf!!). On the 21st June 2023 I phoned they said it takes 7 to 14 working days, but they did it in 3 days previous... Phoned again on the 26th June 2023, they said its still at the credit vetting, but he will phone me the next day to tell me the status, which he never did. On 28th June 2023, I phoned again, They said its still at credit vetting. So I asked Princess if I could speak to the Manager as our students need to learn and do assignments, but cant cause we are waiting for Telkom. So she puts me on hold, comes back on to say the manager is one her way. She come on again and said the manager came to her to say that she sent a request to the credit vetting department about our order. And when I asked that I want to speak to her, I get told she cant she is busy. But she had time to get up from her desk, walk to Princess and tell she cant speak to me she is busy. When we do get approved and need to pay, we will take our time because we are also busy. The manager's name is Anita. The reference for our order is AI*** Just shows how Telkom feels about students and their education.