Call centre and fault reporting service pathetic

lightning damage to telecom line was reported on 26th Jan through automated fault reporting. Message received was that fault was handed to technical department and repair would be in approximately 2 days. It is now 30 Jan and one cannot get hold of the call centre. When eventually contacting them after a 40 minute wait, all they say is there is a backlog and cannot promise anything. This is absurd!!!!!<br> Surely they can give better advice or more regular and accurate updates. For goodness sake, in our modern times and we have this type of service in addition to power cuts. How can a SMME survive?