Call centre and ADSL Hell

1) onto hour number 6 with the telkom call centre now. I average 25min waiting time before someone refers me to someone else who can't help. Outrageously frustrating. 2) My actual problem breaks down as follows: - I buy ADSL (40Meg line) - Telkom installs on April 12th - Telkom switches off ADSL on April 16th - One week (4 hours) of waiting in the call centre establishes that: 1) Telkom gave us an active business's phone number (we are a pvt home account). 2) They rebook us for 'installation' on May 5th. (note - I confirmed this issue to them and then they did not ocnfirm pt 2. I found that out when I redialled the call centre the following weekend) - None of this was info was provided for us. Tellingly, had I not informed them that I had been given the wrong number, they may never have actually booked the follow up action - Either way a further week (2 hrs) was spent on the phone trying to understand why we need a technician callout when everything is installed already. Sadly, no one is able to help. Honestly, between the utter hell of the call centre wait time and the incompetence they have shown at being unable to correctly install ADSL I am not sure what I am waiting for. Any further delays and i will go somewhere else. PS - still not sure when someone is coming to the house and what exactly they need to do when there. Amazing.