Call centre Agents cannot process instructions

I relocated from Germiston to Edenvale. Logged repeated calls to call centre to relocate my line. Eventually she processed my order to REINSTALL A LINE AT MY OLD ADDRESS WHEN I ASKED TO RELOCATE MY LINE to new address. when the technician phoned to say he came to install my line I found out that he put the line in my old adress. This beats any common sense. How can they install my line in my old adress when i don't live there anymore? Upon phoning the call centre again i was put on hold for 40 minutes since they didn't know what to do when they mistakenly put my old line in my old home when i had already moved. <br> <br> Very disappointing service, call centre agents didn't know what to do or how to answer my questions - they just kept me on hold for 40 minutes and kept putting me back in the queue. I have cancelled my contract since and will discourage everyone from using telkom in future. Rather stick to cell phone providers.