Call Centre agent's attitude stinks!

We just called Telkom and spoke to a stroppy guy who thinks he owns the company. Not only could he not help, but he was rude and unprofessional. He also advised that we have to pay even though there is no service for a month. Telkom, its enough you are the worst service providers, the least you can do is get competent people to speak on your behalf. Now our problem of not having internet again is not resolved because of this!