Call Centre agent not able to assist me

<p>I had my account debited for an overdue amount. As per Telkom there is a company called NuDebt that handles this. According to Nudebt , they did not handle this debit amd telkom cannot track it. According to Telkom it takes 7 to 14 working days to track this, of which i must wait with no knowledge as to whats going on and the call centre agent refused for me to speak to a Manager. Sinenhlanhla(call centre agent) had then advised me that the Manager doesnt want to take my call.</p> <p>After requesting for the Manager details or atleast name , she advised me the manager is busy with another query and isnt able to give me her name.</p> <p> </p> <p>I am now with my account paid to date, which nobody is able to track and not even able to speak to management to escalate. Also not forgetting without any connection which i must wait almost half a month for them to track to see if my account is paid.</p>