Call Centre Agent is a ****

<p>I upgraded my contract of four years with a call centre agent. I agreed telephonically for a 10gig plus 10gig night surfer free together with a home Wifi for R199. Well that is what I agreed for but what the call centre agent did was another story. This was only discovered in May 2016. I tried to contact Telkom but as anyone that tried to contact them telephonically knows that you will never get through. I contacted Telkom via FB on the 6/5/2016 and told them what the problem was. They requested my ID number which I gave them. They rep**** via FB on the 6/5/2016 and advised that they will investigate and get back to me. On 7/5/2016 they requested my contact number which I gave them. On the 11/5/2016 no one contacted me so I sent another FB message and said I am still awaiting contact. Apologies was received on the same day and they said they will contact me. This was done via FB with someone with the initials KS. On the 16/5/2016 another FB message Still waiting was sent. On the 18/5/25016 I requested info via FB on the turnaround time for this query. Someone with the initials RY advised that as soon as they receive feedback they will let me know. On the 28/5/2016 I asked Telkom AGAIN, via FB when can I pick my recording up as 1 month is ample time and whether they are trying to cover their tracks. On the same day someone initials AM responded that they are liaising with the team and will revert to me. On the 14/6/2016 I asked Telkom AGAIN via FB to stop wasting my time. I received a call on the 29/6/2016 at 3:27pm from Lerato and she advised that she will get back to me. Still waiting for Lerato. Then on the 2/8/2016 Cleo called me and the **** that she is she promised me the world. She is also useless or trying to cover up. But one good thing is that she gave me a reference number ********** 0. Cleo on the other hand asked me to use her name as a reference. Come 5/9/2016 still no response, so of to FB AGAIN and ask Telkom what are they trying to hide and also that the sale person **** to me and how they do not have any integrity. Guess what no reply. Then on the 3/10/2016 I AGAIN send a FB message. The initial RY replies that they will follow up and give feedback. Hello he is telling me this from May 2016. So on the 4/10/2016 ST apologises and asks the same questions asked in May 2016. And today 5/10/2016 JM responds they regret the delay in replying and they are liaising with the outbound call centre and gives me the same case number ********** 0 given to me by Cleo in August 2016. I reply and tell them they are talking utter nonsense and that is where I currently am, frustrated!</p>