Call Centre Agent Hung Up When Asked For Her Name

Today I called the Telkom call centre (10213) for assistance on a line that needed to be installed. The engineer hasn't come out after calling a number of times. I have paid deposit in full 2weeks ago. I called in today from *** at 16:11 requesting a re schedule AGAIN! <br> <br> The agents response:<br> <br> \I wasn't the one who captured your details incorrectly the first time, I'm not the technician, I can't tell you when they will come\"<br> <br> When asked for her name, she simply hung up. <br> <br> So, is this how current customers are treated?"