CALL CENTRE AGENT HANGS UP ON ME!!!

I am so sick & tired of the pathetic service we receive from Telkom. Do they even train their call centre staff? I run a security company & our main line (all our clients have this number) has been working off and on for the last few months! Last week we called again and they sent through a technician on Monday. He sat in our office, doing whatever they do & suddenly left without telling us anything or fixing the problem. We called again and a NEW fault was logged. I spoke to Thulile from the call centre today who said to me it was our responsibility to ask the technician what he was doing before he left but these guys walk to their vehicles the entire time how were we supposed to know he was leaving if he didn't say anything. She had such a pathetic \don't care\" attitude....as with most of the call centre agents ive spoken to from Telkom. I then asked her to put me through to someone who could actually help me and she just hung up! So all my time on hold and speaking to her was a waste! That's not the first time that has happened either. Everyone I know says that Telkom staff are known for hanging up on you....how is this even allowed! Doesn't anyone check these things????"