Call centre agent doesnt know his job
So i phoned 10210 this morning for a querry. After holding on for so long i speak to an agent name Snethemba . After giving my querry he said he will email it without taking my info or contact number. When i asked how will i be contacted he said he doesn't know and i must drop the call and phone the number again to speak to another agent. So now as a long serving telkom client i must put up with *********** service when i need ? If thats the case i rather cancel.
HI kash-sewpal
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused dealing with the call centre agent mentioned, and has been noted.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI kash-sewpal
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused dealing with the call centre agent mentioned, and has been noted.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,