Call Centre!!!!

Good morning<br> It is just unbelievable how a person sukkel to get hold of 10210 - is there only 1 call centre agent. My ASDL was installed on Saturday and I needed to phone to get my user name and password - I had no luck after holding on for 1hr and 45 minutes I gave up and tried again I phoned at 10:00 and by 13:00 I put the phone down no luck. It is Monday morning and I phoned at 8:00 I'm still waiting for someone to answer. Really can Telkom staff wake up or can more call centre agents be employed