call center service

<p>so i called telkom today to ask if they could asist me in changing my fiber to a 10mbs uncapped line. first i waited 20 min for an agent, which could evenh asist me cause i had to send a email to telkoms Resedintial department, wich she could give me the email adress, she did give me a phone number (which doesnt exist might i add) i doesnt help you sent a email because they never get back to you! really some of the worst servise i ever got</p> <p> </p>