Call center doesn't answer phone

I have been waiting on the line for a telkom call centre operator for about an hour, twice now. The music keeps playing and not even saying number x out of x in the queue...so I keep holding. Shocking call center service. Tried the Chat feature on their website and also still holding for a chat response. I thought Telkom improved their ways over the past few years, but seems they are back to the bad service we learned to expect in the past.