Call Center assistance pathetic

What a mess around, calling to understand why i get told 2 days ago i cant get a LIT Streaming device with my upgrade, but my colleague today upgrades his package and gets a FREE LIT Streaming device and WiFi extender with his upgrade (Same package as me)!!!

Call history today as follows:

13:39 called 081180 - 01:39 minutes wait get told to dial 10213 13:41 called 10213 - 15:33 minutes wait agent cant help me get told to dial 10210 14:16 called 10210 - 03:18 minutes wait agent cant help me get told to dial 10213 14:20 called 10213 - 11:21 minutes wait agent cant help me get told to dial 081180 14:32 called 081180 - 04:48 minutes wait, agent cant help me get told to dial 10213 14:37 called 10213 - 31:13 minutes wait, agent cant help me get told to dial 081180 15:09 called 081180 - 14:54 minutes wait agent cant help me get told to dial 10213 So i have given up with the great advise from all the Telkom agents.

Ok....... so now i need someone that can assist me. To 1) Cancel my contact today or 2) better the deal i "was" sold 2 days again.