Call Center and Chat to an Agent Never Works

Hello Peter

I have been trying to log a fault with Telkom for a week now. Firstly there so called "Chat to an agent" never works. I had to resort to using my cellphone as a wifi hot-spot as my Telkom service is out of order. i can never seem to get hold of an agent, wether its online or calling in. Telkom should reimburse customers for the amount of airtime and data being wasted to get their services up and running again.

Could someone please get back to me with assistance on my fixed line as i cannot make or recieve any calls, and since this morning i could not lo on to the internet as well.

Mogamad Davids