1 reviews | Active since Sept 2016

24 Apr 2017, 16:38

Call Center Agents Put The Phone Down On me - zero stars!!!!

<p>Well Done “Susander the Supervisor” from the PE call centre - YOU have simple added to my frustration thanks to Telkom!!!</p> <p>After relaying my story for the 12th times, over 6 days with no internet... AND still being given the same story I asked to speak to a manager... When I was told that was not possible, I asked where her manager was and that there HAD to be someone else I could talk to, rather than going around in circles at the call centre, she wouldn't give me a straight answer, and when I demanded to speak to her manager she promptly put the phone down on me - GREAT CALL CENTER SUPERVISOUR Telkom - ONE MORE THING TO ADD TO THE STELLA RECORD!!</p>

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Replies (1)
Telkom
Telkom's reply25 Apr 2017, 09:43
Official

Good day Frances ,

We sincerely apologize for the level of service you have received from the call centre.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.


Regards,

Busi

Telkom Social Media Team